| RW Citrus & Juice: Interim General Manager - Teaching Note |
| 作者姓名：Christopher Fredette; Dino Pupulin; |
| | 商品編號：8B20D003 |
| 出版日期：2020/03/31 | 內容長度：13 頁 |
Teaching note for product 9B20D003.
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| RW Citrus & Juice: Interim General Manager |
| 作者姓名：Christopher Fredette; Dino Pupulin; |
| 商品類型：Case (Gen Exp) | 商品編號：9B20D003 |
| 出版日期：2020/03/31 | 內容長度：10 頁 |
In late 2016, the owner of RW Citrus & Juice, a business-to-business fresh juice company in Michigan, asked a management consultant to fill in as the company’s interim general manager. The owner initially brushed aside the management consultant’s early concerns about equipment maintenance, and it soon became apparent that the company lacked a basic structure for operations. In a company lacking operational organization, how could the management .....more
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| Cineplex, Inc. - Teaching Note |
| 作者姓名：John S. Haywood-Farmer; Dino Pupulin; |
| | 商品編號：8B15D008 |
| 出版日期：2015/06/05 | 內容長度：12 頁 |
Teaching note for product 9B15D008.
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| Cineplex, Inc. |
| 作者姓名：John S. Haywood-Farmer; Dino Pupulin; Peter Hryniak; |
| 商品類型：Case (Field) | 商品編號：9B15D008 |
| 出版日期：2015/06/05 | 內容長度：24 頁 |
In early 2013, the senior vice-president of customer strategies at Toronto-based Cineplex Inc. (Cineplex) was sitting in her office, working on the firm’s strategy. The firm’s chief executive officer had asked the VP to examine some strategic alternatives and present them at the upcoming meeting of the company’s board of directors. One of Cineplex’s major concerns stemmed from the seemingly inexorable continued reduction in theatrical-release windows .....more
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| Toronto Transit Commission: Service Quality and Customer Perception - Teaching Note |
| 作者姓名：Jana Seijts; Dino Pupulin; Ken Mark; |
| | 商品編號：8B12M098 |
| 出版日期：2014/06/25 | 內容長度：10 頁 |
Teaching note for product 9B12M098.
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| Toronto Transit Commission: Service Quality and Customer Perception |
| 作者姓名：Jana Seijts; Dino Pupulin; Ken Mark; |
| 商品類型：Case (Library) | 商品編號：9B12M098 |
| 出版日期：2012/10/23 | 內容長度：16 頁 |
The chief public relations (PR) strategist for SG Media is using the Toronto Transit Commission (TTC) as an example in her public relations training session. In 2011, the TTC has been in the news because of a combination of poorly managed fare hike announcements and the perception of lax service quality. Consumers have taken to publishing, on social media sites, images of TTC employees seemingly in violation of service standards. The strategist is .....more
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